Shipping & Return Policy

1. Shipping Policy

At X-Feel, we proudly ship worldwide to support our valued wholesale partners.

Shipping Destinations: We deliver to most international locations.
Shipping Costs: Shipping fees vary depending on the destination, order volume, and selected shipping method. Exact costs will be provided upon order confirmation.
Delivery Time: Delivery time depends on the destination and shipping method. Most international deliveries arrive within 5–15 business days.
Shipping Providers: We work with trusted international logistics companies to ensure timely and secure delivery.
Shipping Confirmation: Once your order is dispatched, a confirmation email with tracking details (if available) will be sent.

2. Payment Terms

Payment Method: We accept manual payments only, such as bank transfers or other offline arrangements. Online payments are not supported.
Currency: All payments must be made in Euros (€).
Order Processing: Orders will only be processed and shipped after payment confirmation.

3. Customized Orders

We offer customized orders tailored to your specific needs, including sizing, color, labeling, and packaging preferences.

Processing Time: Customized orders may require additional processing time depending on the complexity and volume of the request.
Final Sale: All customized products are non-returnable and non-refundable under any circumstances. Please confirm all details carefully before placing a custom order.

4. Return & Exchange Policy

Due to the nature of wholesale business, we do not accept returns or exchanges on standard or customized orders. We strongly encourage customers to review all product specifications and order details before confirming their purchase.

In the rare event of an issue (e.g., incorrect or damaged items), please contact us within 3 business days of receiving your order at xiao290502902@gmail.com or +39 393 8119 999. Our team will review your case and assist where possible.